Legal information

1. Identification

• EntityFrancisca Soares Celebrantes
• Responsible personSusana Francisca Martins Coelho Soares da Silva
• Sub-brandRais do Amor (ceremony coordination)
• AddressVila Nova de Gaia
• Tax ID (NIF)211 886 939
• Phone+351 966 459 612
• Emailfranciscasoares.celebrante@gmail.com

2. Privacy policy (GDPR)

Francisca Soares Celebrantes ("we") processes your personal data in accordance with Regulation (EU) 2016/679 (General Data Protection Regulation, GDPR) and the applicable national legislation. The data controller is Susana Francisca Martins Coelho Soares da Silva, reachable through the contact details given above.

Data we collect

We collect only the data needed to look after you: your name, contact details and the details you share about the ceremony (date, venue, preferences) when you write to us through the form, by email or on social media. Like any web server, the server that hosts the site records technical data about each request (IP address, date and page requested), used only for the security and operation of the site; the site does not use cookies (see Cookies).

Purposes and legal basis

• Answering requests and organising the ceremonies - pre-contractual steps and performance of a contract.
• Communicating with you - legitimate interest and/or consent.
• Compliance with legal obligations (e.g. tax) - legal obligation.

Processors

To operate, the service relies on providers that may process data on our behalf:

• JoaoDG (joaodg.pt), the studio that built and hosts this site: it receives the messages from the contact form on its servers, located in the European Union, and delivers them by email.
• Google Ireland Limited (Gmail), where our email inboxes run.
• Meta Platforms Ireland Limited (WhatsApp, Instagram and Facebook), when you contact us through one of these channels - including the WhatsApp button present on every page.

Google and Meta may transfer data outside the European Union, in particular to the United States of America, under the EU-US Data Privacy Framework or standard contractual clauses approved by the European Commission.

Retention

Contact and quote requests that do not lead to a ceremony: 12 months after the last contact. Contracts, invoices and the details of those who book our services: 10 years, as required by tax and accounting law. After these periods, the data is deleted or anonymised.

Your rights

You may exercise, at any time, the rights of access, rectification, erasure, restriction, objection and portability, simply by contacting us through the means above. Where processing is based on consent, you may withdraw it at any time, without affecting the lawfulness of the processing carried out until then. You also have the right to lodge a complaint with the supervisory authority, the Comissão Nacional de Proteção de Dados (CNPD, the Portuguese data protection authority - cnpd.pt).

3. Cookie policy

This site does not set cookies or store any information in your browser, and it does not embed third-party content (videos, maps, feeds) or any analytics or advertising tools. The links to Instagram, Facebook, WhatsApp, Casamentos.pt and LP Wedding open those services, which, from the moment you follow them, apply their own cookie and privacy policies. You can manage or block cookies in your browser settings.

4. Terms and conditions

• Services: celebration of ceremonies and ceremony coordination; the specific conditions (date, fees, travel) are agreed in writing in each proposal.
• Bookings: a date booking is confirmed under the terms set out in the proposal.
• Intellectual property: the texts, brand and images of Francisca Soares Celebrantes and Rais do Amor may not be reproduced without permission; the credited partners retain the rights to their images.
• Applicable law: Portuguese law, with jurisdiction in the courts of the judicial district (comarca) of Porto, without prejudice to the mandatory consumer protection rules, in particular the rules on territorial jurisdiction that are more favourable to the consumer.

5. Dispute resolution and Livro de Reclamações

In the event of a consumer dispute, the consumer may turn to the competent Alternative Dispute Resolution entity (RAL, in Portuguese). In the district of Porto, this is the Centro de Informação de Consumo e Arbitragem do Porto (CICAP, the Porto consumer information and arbitration centre - cicap.pt). More information at consumidor.gov.pt.

The electronic Livro de Reclamações (the official Portuguese complaints book) is also available at livroreclamacoes.pt.